Please check your junk mail. The email is sent automatically as soon as the order is placed. Tracking and customer service responses may also go to your junk mail.
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Answers to TOP 5 Questions
There is normally a 3 business day gap between the scan in Sacramento and the scan in your state. The package is normally delivered within 1 business day of the scan in your state. We only see the same information that you see. Please contact USPS.com for more info. They prefer to hear from the person receiving the package.
If there is a main office in your complex or building, USPS most likely left the package with them. Please check there first, if not call the local USPS to help find it.
Just let us know. We are really easy to work with. Fill out the form below and we will take care of it quickly.
Please leave a message and we will respond as soon as possible. 99% of customers email us so our staff is mostly packing orders and return calls and email between order batches. Best bet is to use the form below. We respond normally in 3 hrs or less.